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Return to shopFAQ
Order
A: Browse products, add items to your cart, and proceed to checkout. Enter your shipping and payment details to complete the purchase.
A: Only before the order is shipped. Once shipped, you must follow the return process.
A: Orders may be canceled due to payment issues, stock unavailability, or suspected fraud.
Payments
A: We accept major payment methods such as Direct Bank Transfer, Esewa, Fonepay
A: Yes. Payments are processed through secure third-party providers. We do not store full card details.
Returns & Exchanges
A: Returns are accepted within 7 if items are unused and in original condition.
A: Customers pay unless the item is defective or incorrect.
A: Exchanges are only available for defective, damaged, or incorrect items unless stated otherwise.
A: Refunds are processed after inspection and may take 1-2 business days to reflect.