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Return to shopReturns + Exchanges
1. Return Eligibility
You can request a return if:
- The item was purchased within 7 days of delivery
- The item is unused, unworn, and in original condition
- All original packaging, tags, and accessories are included
Returns that do not meet these conditions will be rejected.
2. Non-Returnable Items
The following items are not eligible for return:
- Clearance items
- Gift cards or digital products
- Perishable goods
- Personal care items (if opened)
- Customized or made-to-order products
3. Exchanges
We only replace items if:
- The product is defective
- The product was damaged during shipping
- You received the wrong item
4. Shipping for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
- We recommend using a trackable shipping service
5. Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Processing time: [1-2 business days] depending on your payment provider
Partial refunds may be issued if:
- Items are returned damaged or used
- Items are missing parts not due to our error
6. Order Cancellations
- Orders can only be canceled before they are shipped
- Once shipped, you must follow the return process